The thumbs-up emoji deserves the Word Saver of the Year Award. We’re sorry that the sobbing emoji ranks so high. Sometimes you can’t get the feature you were requesting, and sometimes it takes time to fix an issue. And, yet, we hope that you will never have to reach out to our customer service again. What else could one hope for? Well done, everybody, it’s the second most popular emoji among customers. #2Ī sincere smile indicates customer satisfaction. You get a star, you get a star, everyone gets a star! This emoji is the most popular way of expressing one’s gratitude towards a helpful agent. To avoid sounding unprofessional or overly sarcastic, opt for these most popular emojis used in communication with support agents: #1 Top 11 customer support emojis - used by customers What do you do when “thank you,” “I love you,” and “❤️” are not enough? Add some sparkle to it!ĭo customers and agents “speak” the same emojis, though? We’ve looked into anonymized data about emoji use in our customers’ global support interactions to understand how people use emojis to express their emotions when talking to support agents. Somewhat surprisingly, we find the first emoji hinting at difficult cases from as late as place number 10. Oops! The agent would now like to hide away and disappear it looks like something’s messed up. The finger of the ancient philosopher, medieval scholar, new-age teacher, mom and dad – making a comeback in the form of emoji and shooting straight to the top 11 support emoji. The good old pointing finger directing you to the right answers since the beginning of time. But hey, always assume good intentions, right? #8Ĭelebrate good times delivered to you by remarkable customer service! Fixed, released, solved, and closed. #7Īgents using the slightly smiling face are either saying that everything’s cool – or they’re being slightly ironic behind that grimace. #6Īgents love us! But to avoid crossing any boundaries, they often prefer to express it with a yellow heart – the symbol of liking and friendship. #5ĭid you forget to plug in the device? Cat ran over the keyboard and locked you out? Copied your shopping list to the support email instead of the error message? Thanks for these funny incidents that make agents giggle. Cases are escalated to deliver the best possible results. Based on the high 4th place this emoji achieved, we can sleep peacefully at night, knowing that agents are taking their jobs seriously. Switching over to email? You’re about to get proper white-glove treatment. Agents got our back they’re on it, fixing the world around us, letting us know when the issue is solved. The thumbs-up emoji has success written all over it. Thanks for always being in the right place at the right time for us. The friendly hand wave - that says “I’m here to help” without a single word - is the second most popular emoji used by agents. The world is a better place thanks to you, shiny happy support folks. The face of a happy customer service agent triumphs. Top 11 customer support emojis - used by agents #1 The most important thing is to “mimic” your customer and communicate with empathy, regardless of the emoji use. Luckily, customers use emojis, too. But we all need to be careful and use them the right way, depending on the context, the customer’s tone of voice, and what they’re asking about. Emojis for support - meaningĮmojis can be used in support interactions to make the conversation friendlier and show that you understand your customers and care about their experience. Though they’re not recognized as an official language (yet), we can confirm that it’s a second language for most support agents. Life would not be the same without emojis.
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